Shipping & Returns
Shipping
Where do you ship?
We ship everywhere in North America and Europe. We primarily use two shipping services; USPS and FedEx. Depending on the order value, our system will choose the appropriate shipping method. Shipping rates are calculated automatically on our systems and updated frequently in accordance with the discounted rates which we receive from the shipping companies, which are subsequently passed onto you.
Attention: Postal Service Delays
Due to the increase in severity of the global epidemic, there has been a drastic reduction of flights. This has impacted on the postal services and thus resulting in a severe delay in shipping. During this time, we are still accepting orders. If you have any questions, please get in touch with our customer service team at bunnyservice@thebunnypop.com. Thank you for your patience and understanding during this time.
Ordering From Sweden
We want to inform our customers that additional fees and taxes may be added to orders checked by the Swedish Customs Legislation. Customers affected by these changes may be eligible for import duties, taxes and administration fee. If this pertains to you, these additional charges will be paid upon delivery. Thank you for your continued support at BunnyPop!
North America
- Anguilla
- Antigua
- Aruba
- Bahamas
- Barbados
- Barbuda
- Belize
- Bermuda
- British Virgin Islands
- Canada
- Cayman Islands
- Costa Rica
- Dominica
- Dominican Republic
- El Salvador
- Grenada
- Guadeloupe
- Guatemala
- Haiti
- Honduras
- Jamaica
- Martinique
- Mexico
- Montserrat
- Netherland Antilles
- Nicaragua
- Panama
- Puerto Rico
- St. Lucia
- St. Pierre & Miquelon
- Trinidad And Tobago
- Turks & Caicos Islands
- United States Of America
- U.S. Virgin Islands
South America
- Argentina
- Bolivia
- Brazil
- Chile
- Colombia
- Ecuador
- French Guiana
- Guyana
- Paraguay
- Peru
- Suriname
- Uruguay
- Venezuela
Europe
- Albania
- Andorra
- Armenia
- Austria
- Azerbaijan
- Belarus
- Belgium
- Bulgaria
- Corsica
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Faroe Islands
- Finland
- France
- Georgia
- Germany
- Gibraltar
- Greece
- Greenland
- Hungary
- Iceland
- Ireland
- Israel
- Italy
- Kazakhstan
- Latvia
- Liechtenstein
- Luxembourg
- Macedonia, Republic Of Malta
- Moldova
- Monaco
- Netherlands
- Norway
- Poland
- Portugal
- San Marino
- Serbia
- Slovakia (Slovak Republic)
- Slovenia
- Spain
- Sweden
- Switzerland
- United Kingdom (Incl. Channel Islands)
- Vatican City
Oceania
- American Samoa
- Australia
- Guam
- Fiji
- French Polynesia
- Kiribati
- Marshall Islands
- Nauru
- New Caledonia
- New Zealand
- Niue
- Northern Mariana Islands
- Papua New Guinea
- Pitcairn Islands
- Solomon Islands
- The Republic Of Cook Islands
- Tonga
- Tuvalu
- Vanuatu
- Wallis & Futuna Islands
Asia
- Bahrain
- Bangladesh
- Bhutan
- Brunei
- Cambodia
- China
- East Timor
- Hong Kong
- India
- Indonesia
- Iraq
- Japan
- Jordan
- Kuwait
- Kyrgyzstan
- Laos
- Lebanon
- Macau
- Malaysia
- Maldives
- Mongolia
- Myanmar (Burma)
- Nepal
- Oman
- Philippines
- Qatar
- Saudi Arabia
- Singapore
- Sri Lanka
- South Korea
- Taiwan
- Tajikistan
- Thailand
- Turkmenistan
- United Arab Emirates
- Uzbekistan
- Yemen
Africa
- Algeria
- Angola
- Benin
- Botswana
- Burkina Faso
- Burundi
- Cape Verde
- Central African Republic
- Chad
- Comoros
- Congo
- Djibouti
- Equatorial Guinea
- Eritrea
- Ethiopia
- Gabon
- Guinea
- Libya
- Madagascar
- Malawi
- Mali
- Mauritania
- Mauritius
- Mozambique
- Namibia
- Niger
- Reunion Island
- Rwanda
- Sao Tome & Principe
- Senegal
- Seychelles
- Sierra Leone
- St. Helena
- South Africa
- Swaziland
- Tanzania
- Togo
- Tunisia
- Uganda
- Zambia
- Zimbabwe
If your country does not appear above, please contact our Customer Service team to see if alternative arrangements can be made.
How long does an order take to arrive?
With our team working around the clock, we try to process your orders in good time as we understand how important it is to deliver your goods within the promised time. Most of your orders are processed within 2 working days after your order has been placed, and will take a further 8 - 12 business days or less for shipments.
When your goods have been dispatched, our system will automatically send you an email to inform you of the tracking number (if applicable).
Shipment takes approximately 8 to 30 business days to reach destination countries.
What do I do if I don’t receive my order?
Returns
What items are eligible for return?
Contact us at bunnyservice@thebunnypop.com and we'll be more than happy to work with you through the process. Unfortunately due to low staff, our return procedure will take some time. Please be patient. All items shipped come occupied with a return label, if there are any problems with your order feel free to use that and ship it back to us at no charge to yourself. We will be more than happy to hear your story and make the necessary improvements!
Faulty products can be returned to us if they have the following types of quality defects: stains, zipper malfunction, ripped or torn. If you experience the above problems, please contact us, and send us relative pictures for checking, once confirmed, we will provide discounts off your next order or partial refund or provide reshipping service after our after-sale customer service agreed.
Shipping delays:
We hope that all of our valued customers can appreciate and understand that we have no control of the international shipping process after the package has been dispatched from our warehouse. For delayed orders in which the package was shipped within the normal processing period, we may deal with them on a case-by-case basis, please contact us bunnyservice@thebunnypop.com. Before our customers receive their order, we have the right to dismiss the claim or return request that submitted by the customer who has not contacted with us firstly.
Return steps:
For returned packages, we will notify customers via e-mail once we have received returned packages and directly arrange refund to our customer. Customers can reply us via e-mail to know re-shipment or ask for the refund.
Notes:
- 1. Please contact us within 30 days after the package delivered.
- 2. We do not accept returned items that were sent back by you directly without checking with us first.
- 3. Please do not make returns directly to the address on the package received. Only send to the address that our customer service provided.
- 4. Please note that all returned items must be in good condition and won’t affect the second sale.
- 5. Contact us before you return the package to get the shipping address or other details. We can only issue the refund when we get the package back. We will notify you by e-mail at that time.
- 6. Refunds will be issued back to the original form of payment that was used to place your order. Please allow 24 hours with Paypal and 7-15 business days with credit card for your refund to appear.
- 7. No exchange or return on promotional items or items on sale.
- 8. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.